Introduction to Mindfulness

The Level 3 Award in Education and Training is an introduction to teaching that will give an insight into the roles, responsibilities and relationships in education and training, how to plan and deliver inclusive training sessions and how to assess and give constructive feedback.

This course aims to provide delegates with an introduction to the concepts of a systematic approach to training.

This course is aimed at users who have a basic knowledge of Microsoft Excel and would like to progress in this area.

Team? What Team? Why is it that my team feels dysfunctional? Why do we find it difficult to work together? What can I do differently? Surely it’s my manager’s fault? Other teams seem to work well together – why can’t we?

Am I in a job that deals directly with customers over the telephone? Do I find it difficult to understand what they actually want at times? Why is it that my customers get irritated so quickly with me? My colleagues are getting great reviews and feedback, why am I not also? Do I know how to deal with difficult customers and customer complaints? Or do I just need to brush-up on my customer service and telephone communication skills?

The purpose of this course is to enable delegates to understand the principles of communication, and how to communicate effectively within organisations.

CHANGE… does that word just stress me out? Am I stressing at the moment because things at work are constantly changing? A new boss. New computer. Different process. Another office move. What’s next? How can I become more flexible? How can I become more adaptable to constant change at work?