To enable delegates to communicate effectively through the delivery of compelling presentations and purposeful written reports; targeted for different audiences within their organisation.
Participants will be able to:
This workshop has a strong emphasis on practical skills. Delegates will contribute to group discussions as well as participate in a number of practical exercises.
The content of the workshop includes:
This programme is a one day course in which participants will develop skills to write effective reports; using case studies, individual exercises and group discussions. Delegates will practice their new found presentation skills through a short practical exercises.
The Level 3 Award in Education and Training is an introduction to teaching that will give an insight into the roles, responsibilities and relationships in education and training, how to plan and deliver inclusive training sessions and how to assess and give constructive feedback.More Information
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This course is aimed at users who have a basic knowledge of Microsoft Excel and would like to progress in this area.More Information
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Am I in a job that deals directly with customers over the telephone? Do I find it difficult to understand what they actually want at times? Why is it that my customers get irritated so quickly with me? My colleagues are getting great reviews and feedback, why am I not also? Do I know how to deal with difficult customers and customer complaints? Or do I just need to brush-up on my customer service and telephone communication skills?More Information
CHANGE… does that word just stress me out? Am I stressing at the moment because things at work are constantly changing? A new boss. New computer. Different process. Another office move. What’s next? How can I become more flexible? How can I become more adaptable to constant change at work?More Information