Short Course

Customer Service: Over The Phone

Am I in a job that deals directly with customers over the telephone? Do I find it difficult to understand what they actually want at times? Why is it that my customers get irritated so quickly with me? My colleagues are getting great reviews and feedback, why am I not also? Do I know how to deal with difficult customers and customer complaints? Or do I just need to brush-up on my customer service and telephone communication skills?

Conflict Resolution Skills

Conflict Resolution Skills

Preventing Bullying and Harassment in the Workplace

Are you unsure about the difference between bullying and harassment? Are you a little uncertain about how the laws that protect workers from harassment, and the laws that make tackling bullying a statutory duty for employers? Are you not clear about what you can do to make sure that bullying and harassment are prevented?

Problem Solving and Decision Making

This workshop is designed to help delegates to solve work-based problems and make decisions to bring value to both the organisation and its customers. With a focus on getting to the root cause of problems, delegates will be introduced to tools to help generate and assess a range of options in order to devise solutions that stick.

Promoting Positive Diversity in the Workplace

Why are others in my team just so annoying? I don’t understand them! I don’t understand their culture! Why do they say and do things that way! Why can’t they just be more like ‘us’?

Supervisory Skills

This programme provides an introduction to what is involved in the role of a supervisor and explores the skill set and attributes needed to be an effective supervisor. The course also explores the principles of leadership and motivation; team characteristics; time management; communication and listening skills; managing conflict.

Customer Journey Map

Project Fundamentals

In this course, participants will learn everything from basic project management skills to how to effectively manage a project with success.

Coping under pressure

j

The Importance of Critical Thinking

Starting a new business - the first steps

A course that will provide you with what you need to consider when setting up a new business