Supervisory Skills
This programme provides an introduction to what is involved in the role of a supervisor and explores the skill set and attributes needed to be an effective supervisor. The course also explores the principles of leadership and motivation; team characteristics; time management; communication and listening skills; managing conflict.
Description
To enable delegates to understand the role, the skills and characteristics of an effective supervisor.
Participants will be able to:
- Explain the role and responsibilities of a supervisor
- Describe the principles of leadership and motivation
- Explain how characteristics of a team impact on team performance
- Review methods of managing conflict in teams
- Provide effective feedback on performance to team members
- Identify key aspects of listening and questioning skills, to build trust and support effective communication
- Use a practical framework to apply time management techniques most effectively
Content
This is expected to be workshop based with a strong emphasis on practical people focused skills. Delegates will also contribute to group discussions about the challenges facing supervisors and how to overcome them. The content of the workshop includes:
- Making the Transition
- Responsibilities of a Supervisor
- Leadership with a little “l”
- Motivating staff
- Setting Goals
- Giving Feedback
- Providing Instruction
- Time Management
- Managing Conflict
- Dealing with Difficult Employees
- Communication skills (The Communication Funnel, Active Listening, Asking Questions, What is Paraphrasing, Non-Verbal Messages)
- Reflecting on learning, reviewing, and action planning
More Info
This workshop is a one day course, aimed at new or newly appointed supervisors. The workshop is very practical and uses “real play” scenarios as part of an interactive approach.