Conflict Resolution Skills

Team? What Team? Why is it that my team feels dysfunctional? Why do we find it difficult to work together? What can I do differently? Surely it’s my manager’s fault? Other teams seem to work well together – why can’t we?

Do I find it stressful conversing with others? Perhaps sometimes having ‘conversation brainfreeze’ – finding it difficult to keep a conversation flowing? Am I currently able to build rapport with new and existing clients, colleagues and managers? Does the way I say things often deter from what I have said? Can I effectively use body language to compliment and positively reinforce my oral message?

Am I in a job that deals directly with customers over the telephone? Do I find it difficult to understand what they actually want at times? Why is it that my customers get irritated so quickly with me? My colleagues are getting great reviews and feedback, why am I not also? Do I know how to deal with difficult customers and customer complaints? Or do I just need to brush-up on my customer service and telephone communication skills?

CHANGE… does that word just stress me out? Am I stressing at the moment because things at work are constantly changing? A new boss. New computer. Different process. Another office move. What’s next? How can I become more flexible? How can I become more adaptable to constant change at work?

This course challenges delegates to consider what motivates people at work and review a range of motivational techniques in order to create a high performing team. The role of feedback and the tools to monitor effectiveness of applied motivational techniques will be explored as well.

Are you unsure about the difference between bullying and harassment? Are you a little uncertain about how the laws that protect workers from harassment, and the laws that make tackling bullying a statutory duty for employers? Are you not clear about what you can do to make sure that bullying and harassment are prevented?

This workshop is designed to help delegates to solve work-based problems and make decisions to bring value to both the organisation and its customers. With a focus on getting to the root cause of problems, delegates will be introduced to tools to help generate and assess a range of options in order to devise solutions that stick.

Why are others in my team just so annoying? I don’t understand them! I don’t understand their culture! Why do they say and do things that way! Why can’t they just be more like ‘us’?

This programme provides an introduction to what is involved in the role of a supervisor and explores the skill set and attributes needed to be an effective supervisor. The course also explores the principles of leadership and motivation; team characteristics; time management; communication and listening skills; managing conflict.

This programme is designed to support and train a cohort of young people to have the basic skills to be a direct hire for Industrial Applications in the Engineering Industry. There are 6 large employers keen to support this programme and grow their pool of “semi-skilled workers” by guaranteeing interviews for young people on completion of this programme.

In this course, participants will learn everything from basic project management skills to how to effectively manage a project with success.

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A course that will provide you with what you need to consider when setting up a new business