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Am I in a job that deals directly with customers over the telephone? Do I find it difficult to understand what they actually want at times? Why is it that my customers get irritated so quickly with me? My colleagues are getting great reviews and feedback, why am I not also? Do I know how to deal with difficult customers and customer complaints? Or do I just need to brush-up on my customer service and telephone communication skills?
This is a one day (or 2 half days) interactive Tutor-led workshop delivered as a class or as a one to one session.
The use of multi- media examples, peer review and self-assessment tools are incorporated into the workshop. Follow-up coaching can be requested to review your progress.