This is an interactive Tutor-led workshop delivered to an existing team. The use of role-playing, multi- media examples and self-assessment tools are incorporated into the workshop. Follow-up coaching should be requested to review your progress.
The Level 3 Award in Education and Training is an introduction to teaching that will give an insight into the roles, responsibilities and relationships in education and training, how to plan and deliver inclusive training sessions and how to assess and give constructive feedback.More Information
This course aims to provide delegates with an introduction to the concepts of a systematic approach to training.More Information
This course is aimed at users who have a basic knowledge of Microsoft Excel and would like to progress in this area.More Information
This course is designed to introduce participants to simple Mindfulness practices that can be integrated into everyday life. The purpose of this day is to show you how taking a pause can help to self-regulate the body’s response to stress and anxiety and to help build personal resilience.More Information
Am I in a job that deals directly with customers over the telephone? Do I find it difficult to understand what they actually want at times? Why is it that my customers get irritated so quickly with me? My colleagues are getting great reviews and feedback, why am I not also? Do I know how to deal with difficult customers and customer complaints? Or do I just need to brush-up on my customer service and telephone communication skills?More Information
The purpose of this course is to enable delegates to understand the principles of communication, and how to communicate effectively within organisations.More Information
CHANGE… does that word just stress me out? Am I stressing at the moment because things at work are constantly changing? A new boss. New computer. Different process. Another office move. What’s next? How can I become more flexible? How can I become more adaptable to constant change at work?More Information